Our Service

Onboard Safety

While onboard any Amtrak train please note the following for a safer and more enjoyable trip:

• Use seat backs and handrails while walking through the train.
• Watch your step when boarding and leaving the train.
• Watch your step moving from car to car while the train is in motion, as the vestibules can be slippery.
• Be sure to step over the gap between the train and platform.
• Leave personal food items and baggage at your seat.
• Wear shoes at all times and use caution when wearing shoes without rubber soles.
• Never attempt to board or exit a moving train.
• Make sure you familiarize yourself with the safety card found in most seat backs.

Safety at the Station

While in any Amtrak station please note the following for a safer more enjoyable trip:

• Arrive at least 30 minutes before your train is due to depart. Some stations require more time.
• Check-in early to arrange for pre-boarding if you need extra time or assistance.
• Watch your step on station stairs, escalators and train platforms.
• Stand back from the edge of the platform.
• Be careful when crossing the gap between the train and platform.
• Help children when boarding and leaving the train.
• Only use authorized Amtrak Red Cap service for assistance.

Report any suspicious behavior to police, station personnel, Amtrak Police or by calling 1-800-331-0008.

Whether onboard the train or at the station, if you see something, say something.

To make reservations for unaccompanied minors you must call us at 1-800-USA-RAIL (1-800-872-7245). You may not book reservations for unaccompanied minors online.

Children age 12 and under may not travel unaccompanied. They must travel with another person who is at least 18 years old (see *exception below).

Passenger Identification

• Valid Photo ID Required
• Amtrak customers 18 years of age and older must produce valid photo identification when:
• Exchanging, refunding or reprinting Amtrak travel documents
• Purchasing documents with a stored eVoucher or Transportation Credit
• Traveling as a Pass Rider (active or retired)
• Storing baggage at stations
• Checking baggage (including firearms)
• Sending Amtrak Express shipments
• Asked onboard trains by train crew members, other Amtrak or operating railroad employees
• Asked any time by Amtrak police or any law enforcement officer
• Traveling into Canada
• Guardian purchasing an unaccompanied minor travel documents or signing the release form

What is a Valid ID?

• To be valid, your identification must be current and in-force. The following forms of identification are acceptable for persons 18 and older:
• One piece of photo identification issued by a government authority, or
• Two pieces of identification, at least one of which is issued by a government authority
• Examples of acceptable forms of ID include:
• State or provincial driver's license
• Passport
• Official government-issued identification (federal, state, city or county government or foreign government)
• Canadian provincial health card ID card with photo
• Military photo ID
• Student identification (university, college or high school photo ID)
• Job Corps photo ID

Random Ticket/ID Checks

Following federal Transportation Security Administration (TSA) guidelines, we regularly conduct random
ticket verification checks onboard trains to ensure that passengers are properly ticketed. Please be
prepared to show valid photo identification to a member of the onboard crew upon request.

Purchasing Tickets

Passengers purchasing tickets onboard trains from conductors must provide photo identification and beat least 16 years old. Tickets purchased onboard include a service fee built into the fare. This fee cannot be waived.

Quantity Limits

Each passenger may bring onboard two (2) pieces of carry-on luggage (this includes bicycles), plus one (1) personal item, including small bags, backpacks, laptops, and purses. Please speak to the conductor if you have questions about any other items.

Weight and Size Limits

Each carry-on bag may not exceed 50 lbs. and 28 x 22 x 14 inches. Personal items may not exceed 25 lbs. and 14 x 11 x 7 inches.

Excess Baggage Fee

A $20 excess baggage fee will be charged for any carry-on or personal items that exceed the quantity, weight, or size limits.

Visible Tag Required

Each carry-on bag must be visibly tagged with the name and address of the passenger. Passengers may use their own personal identification tags, those available at station ticket offices, or those provided by a member of the crew onboard the train.

Prohibited Items

The following items are prohibited onboard the train: non-service animals, firearms and ammunition, hover boards, corrosive or dangerous chemicals and materials, incendiaries, martial arts and self-defense items, archery equipment, devices containing propellants, sharp objects, and similar items. For a complete and detailed list of prohibited items, visit the Amtrak website.