FAQs

You can buy tickets online, from the Amtrak mobile app, from a station agent at staffed stations, from a Quik-Trak machine or by calling 1-800-USA-RAIL (872-7245). Quik-Trak machines are located at all stations and accept debit and credit cards.

If you purchase tickets on board, you will only be able to buy a one way ticket and a surcharge will be applied. The conductor will accept payment with cash only. Certain deals and promotions can only be purchased online and require advance purchase.

The SJJPA is currently unlocking bus-only trips throughout its Thruway Bus network. Currently, Route 10 (Santa Barbara - Bakersfield - Barstow - Las Vegas), Route 18 (Hanford - Lemoore - SLO - Santa Maria), Route 1c (Bakersfield – Burbank Airport – Santa Monica), Route 19 (Bakersfield – Pasadena – Riverside – San Bernardino), and Route 7 (Martinez – Napa – Santa Rosa – Arcata) are available via Amtrak ticketing. Route 15 (Merced – Yosemite) also offers bus-only ticketing through YARTS.

Bus-only tickets must be purchased in advance or at a manned train station. Bus drivers cannot accept cash or credit cards (show your printed ticket or electronic ticket to the bus driver). Bus drivers for Route 10 and 18 accept cash.

Sorry. Discounts cannot be combined.

To take advantage of the Friends and Family Discount, book your trip 24-hrs in advance using the ticketing widget [link to ticket widget]. Select “Adult” as your passenger type for all travelers (including seniors and children), then enter V302 into the promotion code field. You can also purchase tickets by calling 800-USA-RAIL or visiting a staffed station and referring to Discount Code V302.

A reservation can be modified online, in the Amtrak App, at a station, or by calling 1-800-USA-RAIL (872-7245). Amtrak does not charge change fees, but customers will be charged the ticket difference should a reservation change increase the fare amount.

In accordance with Amtrak’s refund policies, one-way and round-trip tickets will be refunded minus a 25% refund fee. Monthly unlimited tickets will be fully refunded only if returned before the month for which it was issued begins. If returned within the first 10 days of the month, you will get a 50% refund. After the first 10 days, you cannot refund your monthly ticket. A 10-ride ticket is fully refundable, only if none of the rides have been used; if one or more rides have been taken, then no refund will be offered. Please note that the 25% refund fee is applied to the total amount refunded on all ticket types.