Amtrak San Joaquins Response to COVID-19

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OVERVIEW

As the State and Counties along the Amtrak San Joaquins Service corridor have implemented severe restrictions on non-essential travel, all transit agencies have been asked to reduce service to deal with the drop in ridership and revenue, while also trying to maintain the desired social spacing to prevent the potential spread of Coronavirus (COVID-19) onboard. Amtrak San Joaquins staff are monitoring Coronavirus developments on a daily basis and participating in frequent updates from local, state, and federal public health agencies and local jurisdictions.

PUBLIC HEALTH PROTECTIONS

MODIFIED SCHEDULE

PRE-TIP COVID-19 CHECK

An Amtrak employee scanning a customer's ticket on their phone

An Amtrak train car being disinfected for Covid

HEALTH AND SAFETY

Amtrak San Joaquins' top priority is the health and safety of our employees and passengers. Since the COVID-19 outbreak began, Amtrak San Joaquins has followed recommendations from the CDC and state and local public health officials when implementing measures to ensure the health and safety of employees and the public. Amtrak San Joaquins is working with our transit partners to incorporate other measures as recommendations are provided.

SOCIAL DISTANCING

To ensure the continued health of our travelers and Amtrak San Joaquins staff, all visitors and passengers are encouraged to practice social distancing inside stations, on the platforms, and aboard the trains and Thruway buses.

FACE COVERINGS

As an additional preventative measure, all Amtrak San Joaquins staff, travelers, and visitors are recommended to wear facemasks while inside the stations, on the platforms, and aboard the trains and Thruway buses.

STATIONS

DISINFECTION

Disinfection wipe downs are being performed multiple times a day on all high touch surfaces including but not limited to: counters, doors, seats, ticket windows, electronic ticket kiosks, and vending machines.

SIGNAGE

Social Distancing and other related health notices are posted throughout the station area at open stations.

ON BOARD

DISINFECTION

Trains are misted with medical grade disinfectant on all seats and surfaces. All hard surfaces are wiped down.

SIGNAGE

Social Distancing and other related health notices are posted through the train.

CONTACTLESS TICKET CHECKING

Amtrak’s ticketing system does require conductors to touch passenger tickets.

HAND SANITIZER

Hand sanitizer is available onboard for passengers.

SERVICE REDUCTIONS

Amtrak San Joaquins has made the following operational adjustments:

Train Service Suspension: To comply with the order to only maintain essential service, Amtrak San Joaquins has suspended the following trains: 701 and 704. Please note that Sacramento will continue to be served on all frequencies via Thruway Bus from Stockton.

SOUTHBOUND SCHEDULE

STATION	710	712	714	716	718
OAKLAND	7:36AM	9:36AM	11:36PM	1:36PM	5:36PM
EMERYVILLE	7:46AM	9:46AM	11:46AM	1:46PM	5:46PM
RICHMOND	7:54AM	9:54AM	11:55AM	1:55PM	5:54PM
MARTINEZ	8:25AM	10:25AM	12:25PM	2:25PM	6:25PM
ANTIOCH	8:50AM	10:50AM	12:50PM	2:50PM	6:50PM
STOCKTON	9:23AM	11:23AM	1:23PM	3:23PM	7:23PM
MODESTO	9:56AM	11:56AM	1:56PM	3:56PM	7:56PM
TURLOCK-DENAIR	10:12AM	12:12PM	2:12PM	4:09PM	8:09PM
MERCED	10:45AM	12:45PM	2:45PM	4:45PM	8:45PM
MADERA	11:19AM	1:19PM	3:19PM	5:19PM	9:19PM
FRESNO	11:49AM	1:49PM	3:49PM	5:49PM	9:49PM
HANFORD	12:24PM	2:24PM	4:24PM	6:24PM	10:24PM
CORCORAN	12:40PM	2:40PM	4:40PM	6:40PM	10:40PM
WASCO	1:17PM	3:17PM	5:17PM	7:17PM	11:12PM
BAKERSFIELD	1:57PM	3:57PM	5:57PM	7:57PM	11:57PM

NORTHBOUND SCHEDULE

STATION	711	713	715	717	719
BAKERSFIELD	4:12AM	8:12AM	12:12PM	2:12PM	4:12PM
WASCO	4:39AM	8:39AM	12:39PM	2:39PM	4:39PM
CORCORAN	5:14AM	9:14AM	1:19PM	3:19PM	5:19PM
HANFORD	5:34AM	9:34AM	1:39PM	3:39PM	5:39PM
FRESNO	6:12AM	10:16AM	2:16PM	4:16PM	6:16PM
MADERA	6:38AM	10:42AM	2:42PM	4:42PM	6:42PM
MERCED	7:23AM	11:23AM	3:23PM	5:23PM	7:23PM
TURLOCK-DENAIR	7:45AM	11:45AM	3:45PM	5:45PM	7:45PM
MODESTO	8:03AM	12:03PM	4:03PM	6:03PM	8:03PM
STOCKTON	8:40AM	12:40PM	4:40PM	6:40PM	8:40PM
ANTIOCH	9:08AM	1:08PM	5:09PM	7:08AM	9:08PM
MARTINEZ	9:31AM	1:31PM	5:32PM	7:32PM	9:31PM
RICHMOND	9:55AM	1:55PM	5:56PM	7:56PM	9:56PM
EMERYVILLE	10:10AM	2:15PM	6:15PM	8:16PM	10:18PM
OAKLAND	10:28AM	2:28PM	6:28PM	8:31PM	10:30PM

TICKET CHANGES AND / OR CANCELLATIONS

AMTRAK IS WAIVING CHANGE FEES:

Change Fee waivers are extended to October 31, 2022

This includes reservations booked with points. To modify a reservation, log in to your account, go to ‘Modify Trip’ on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation with no fee, you must call 1-800-USA-RAIL and speak with an agent (not available via Amtrak.com or the app).

REAL-TIME SEAT AVAILABILITY

Starting May 23, Amtrak will no longer be limiting capacity. When searching for travel, the percentage of seats sold displays next to each trip option and adjusts as customers make reservations. This gives customers the opportunity to book a train that is less crowded. If capacity exceeds comfort levels, customers can change their ticket without incurring a fee.

TICKETS CHANGE:

Amtrak is waiving all change fees for reservations made by October 31, 2022. A fare difference may apply to your new itinerary. The change fee waiver does not apply to a previously purchased fare rebooked for the same train, date and origin/destination to a lower fare. The removal of some restrictions on Multi-Ride tickets on the Northern Corridor is extended through October 31, 2022.