Amtrak San Joaquins Response to COVID-19

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OVERVIEW

As the State and Counties along the Amtrak San Joaquins Service corridor have implemented severe restrictions on non-essential travel, all transit agencies have been asked to reduce service to deal with the drop in ridership and revenue, while also trying to maintain the desired social spacing to prevent the potential spread of Coronavirus (COVID-19) onboard. Amtrak San Joaquins staff are monitoring Coronavirus developments on a daily basis and participating in frequent updates from local, state, and federal public health agencies and local jurisdictions.

HEALTH AND SAFETY


Amtrak San Joaquins' top priority is the health and safety of our employees and passengers. Since the COVID-19 outbreak began, Amtrak San Joaquins has followed recommendations from the CDC and state and local public health officials when implementing measures to ensure the health and safety of employees and the public. Amtrak San Joaquins is working with our transit partners to incorporate other measures as recommendations are provided.

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SOCIAL DISTANCING

To ensure the continued health of our travelers and Amtrak San Joaquins staff, all visitors and passengers are required to practice social distancing inside stations, on the platforms, and aboard the trains and Thruway buses.

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FACE COVERINGS

As an additional preventative measure, all Amtrak San Joaquins staff, travelers, and visitors are required to wear facemasks while inside the stations, on the platforms, and aboard the trains and Thruway buses.

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STATIONS


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DISINFECTION

Disinfection wipe downs are being performed multiple times a day on all high touch surfaces including but not limited to: counters, doors, seats, ticket windows, electronic ticket kiosks, and vending machines.

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SIGNAGE

Social Distancing and other related health notices are posted throughout the station area at open stations.

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EMPLOYEE PROTECTION

All Amtrak Employees are wearing masks even when behind the ticket window.

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NO CASH

Cash is not currently accepted to limit exchange of items from passengers to employees and vice versa.

ON BOARD


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DISINFECTION

Trains are misted with medical grade disinfectant on all seats and surfaces. All hard surfaces are wiped down.

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SIGNAGE

Social Distancing and other related health notices are posted through the train.

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EMPLOYEE PROTECTION

Conductors and other onboard staff are wearing masks.

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CAFÉ SERVICE

Café Service is suspended to limit passenger movement and food handling.

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CONTACTLESS TICKET CHECKING

Amtrak’s ticketing system does require conductors to touch passenger tickets.

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HAND SANITIZER

Hand sanitizer is available onboard for passengers.

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SERVICE REDUCTIONS


Amtrak San Joaquins has made the following operational adjustments:

Train Service Suspension: To comply with the order to only maintain essential service, Amtrak San Joaquins has suspended the following trains: 701, 702, 703, 704, 714 and 717. Please note that Sacramento will continue to be served on all frequencies via Thruway Bus from Stockton.

SOUTHBOUND SCHEDULE


STATION710712716718
OAKLAND7:36AM9:36AM1:36PM5:36PM
EMERYVILLE7:47AM9:47AM1:46PM5:46PM
RICHMOND7:55AM9:55AM1:55PM5:55PM
MARTINEZ8:25AM10:25AM2:25PM6:25PM
ANTIOCH8:50AM10:50AM2:50PM6:50PM
STOCKTON9:23AM11:23AM3:23PM7:23PM
MODESTO9:56AM11:56AM3:56PM7:56PM
TURLOCK-DENAIR10:12AM12:12PM4:09PM8:09PM
MERCED10:45AM12:45PM4:45PM8:45PM
MADERA11:19AM1:19PM5:19PM9:19PM
FRESNO11:49AM1:49PM5:49PM9:49PM
HANFORD12:24PM2:24PM6:24PM10:24PM
CORCORAN12:40PM2:40PM6:40PM10:40PM
WASCO1:17PM3:17PM7:17PM11:12PM
BAKERSFIELD1:57PM3:57PM7:57PM11:57PM

NORTHBOUND SCHEDULE


STATION711713715719
BAKERSFIELD4:12AM8:12AM12:12PM4:12PM
WASCO4:39AM8:39AM12:39PM4:39PM
CORCORAN5:14AM9:14AM1:19PM5:19PM
HANFORD5:34AM9:34AM1:39PM5:39PM
FRESNO6:12AM10:16AM2:16PM6:16PM
MADERA6:38AM10:42AM2:42PM6:42PM
MERCED7:23AM11:23AM3:23PM7:23PM
TURLOCK-DENAIR7:45AM11:45AM3:45PM7:45PM
MODESTO8:03AM12:03PM4:03PM8:03PM
STOCKTON8:40AM12:40PM4:40PM8:40PM
ANTIOCH9:08AM1:08PM5:09PM9:08PM
MARTINEZ9:30AM1:30PM5:31PM9:30PM
RICHMOND9:54AM1:54PM5:55PM9:56PM
EMERYVILLE10:09AM2:14PM6:14PM10:17PM
OAKLAND10:27AM2:27PM6:27PM10:29PM

TICKET CHANGES AND / OR CANCELLATIONS


AMTRAK IS WAIVING CHANGE FEES:

Change Fee waivers are extended to December 31, 2020
Cancellation Fee waivers are extended to October 31, 2020

This includes reservations booked with points. To modify a reservation, log in to your account, go to ‘Modify Trip’ on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation with no fee, you must call 1-800-USA-RAIL and speak with an agent (not available via Amtrak.com or the app).

INDIVIDUAL TRAVELERS AND GROUP TRAVELERS:

Change Fees waived for all reservations made by December 31, 2020
Cancellation Fees waived for tickets purchased through October 31, 2020, upon customer request

MULTI-RIDE TICKETS:

Cancellation Fees waived for tickets purchased through October 31, 2020, upon customer request
Multi-ride ticket cancellation fees will be waived based upon the number of rides taken
Multi-ride ticket refunds may only be processed by calling 1-800-USA-RAIL

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